To cancel an order, please email support@Dropshopexpress.com. Be sure to include your order number and a message that you want to cancel the order.
If your order has not been processed yet, we can cancel the order. Please note that orders generally process within 12 hours, so be sure to notify us as soon as possible. If your order has already shipped and cannot be cancelled, please refer to the following section on how to return your order.
Drop Shop Express offers returns! To initiate a return, please email support@Dropshopexpress.com with your order number and a message indicating which item(s) in the order you wish to return. The time frame in which we can assist you with a free return is 30 days for a refund and 60 days for an exchange on all products (some exclusions apply*). Our customer service team will respond with an RMA number and shipping instructions. Please do not return anything to us without receiving an a RMA number first! Please note: When contacting our support team, you may be lead to contact a more direct source for assistance with product issues depending on the product or time passed.
We ask that all items are sent back to us in in their original condition and not be broken or altered in any way. For example, new and unopened items must be sent back new. Depending on the condition the item is received (i.e. damage to packaging, water damage, intentional damage, signs of use, etc.), we reserve the right to return the item back to you and not issue a refund for the purchase.
Changing an Order:
To make a change to an order, please email support@Dropshopexpress.com with your order number and a message indicating the change(s) that are needed. To change an order, we must receive your request before your order is processed, which is generally within 12 hours of receipt. If your order has already been processed, please refer to our Returns policy above.
Let’s Sum It Up:
We love what we do and we want to make sure you do too! What we bring you is a genuine passion and an everlasting pursuit to provide you with the ultimate deal experience.
Our mission is to not only meet your shopping expectations but to redefine what online shopping means.
We do this by listening to feedback from our customers. We want to hear what you have to say. Write to us with your concerns or questions at support@Dropshopexpress.com and let us know how we’re doing!
Thank you for giving us the opportunity to serve you. We couldn’t do it without you!